Shipping Policy

Information about shipping locations, delivery times, charges, and policies for Dynaclean Industries Private Limited.

1. Shipping Locations

We currently offer shipping within India.

2. Order Processing Time

• Processing Time: All orders are processed within 3 business days (Monday to Saturday, excluding public holidays). • Same-Day Shipping: We aim to dispatch orders placed on weekdays before 6:00 PM on the same day, ensuring faster delivery. • Processing Hours: Orders placed after 3:00 PM will be processed on the next business day.

3. Shipping Methods

We provide two main shipping methods: • Prepaid Courier Service: For prepaid orders, we use Delhivery/Wheelseye Logistics for local shipments within India. • Cash on Delivery (COD): For COD orders, shipping is done via Delhivery. Once the shipment is dispatched, you will receive a tracking number to monitor your delivery.

4. Delivery Time

Delivery times depend on the shipping method and destination. On average, deliveries can take anywhere between 7 to 10 business days. • Local Deliveries: Typically, within 1–2 business days. • National Deliveries: Typically, 7–10 business days depending on the location.

5. Shipping Charges

• Prepaid Orders: Shipping charges are calculated at checkout based on the weight, dimensions of the package, and delivery location. • COD Orders: Shipping charges are calculated at checkout. Additional COD fees may apply as per the delivery partner.

6. Packaging

We take great care in packaging your products to ensure they are delivered in perfect condition. Packages are securely packed with protective materials to safeguard the items.

7. Address Verification

Please ensure that the shipping address entered is complete and accurate. We cannot be responsible for delays or delivery failures due to incorrect or incomplete address details.

8. Delivery Issues

• Missing or Lost Packages: In the rare case that your package goes missing or is delayed, please contact us immediately with your order details, and we will assist you in tracking the package. • Damaged Packages: In the unlikely event that your package is damaged during transit, please contact us immediately, along with photos and videos of the damage. We will initiate a claim with the courier company and resolve the issue. • Return-to-Sender: If the package is returned to us due to incorrect or incomplete address details, we will contact you to confirm the correct address. Additional shipping charges will apply for reshipping.

9. Shipping Notifications

Once your order has been dispatched, we will send you: • A dispatch confirmation email • A tracking number along with the courier details via email and WhatsApp (if available).

10. Delivery Restrictions

• We do not deliver to P.O. Boxes, international locations, or remote areas where service is not available. • Orders placed for pre-owned components may have additional shipping time based on availability.

11. Addresses

Operations Address: 3rd Floor, Plot No 9, Block-B, Pocket-3, Dwarka Sector-17, South West Delhi, Delhi-110078 Registered / Permanent Address: 10, Gandhi Nagar Main Road, Ganapathy, Coimbatore, Coimbatore North, Tamil Nadu, India, 641006